Why Heating and Air Residential Service Agreements Are Good for the Company and the Customer

[fa icon="calendar"] July 05, 2013 / by Home Services Expert

win-win graphicHomeowners and heating and air companies often enter into residential service agreements. This contract spells out all the specifics of what each side must do. Both sides are not only protected contractually, but both enjoy great benefits from the agreement. 

Benefits for the Customer

As an HVAC customer with a heating and air services contract you will enjoy some great advantages with your agreement. Although they vary from company to company, some are listed below:

  • Discounts on emergency repairs, including parts and labor
  • The heating and air systems will require fewer repairs as it's maintained on a continuous basis
  • Systems will last longer saving money in replacement costs
  • Priority customers are put at the front of the line when a repair is needed
  • Emergency service will be available any time, night or day
  • There will be no overtime charges when the company has to come out after hours and on weekends
  • Higher energy savings which translates to lower utility bills
  • Home comfort will be greatly increased if the heating and air system is running efficiently at all times
  • Safety for the system is enhanced because it is being maintained at the proper times

As you can see these benefits will be a great deal for you. While you will be treated with great discounts and great service the main benefits to a continuously maintained system will be energy savings and safety. The service agreement is a great thing for a homeowner.

Benefits for the Heating and Air Company

While the customer will benefit greatly from a heating and air service agreement the HVAC company will see some worth also. This certainly makes the contract a winning arrangement for both sides. Following are some benefits for the service company:

  • Equipment replacement cycles decrease making for happy customers
  • Company is positioned to inform customers of other types of equipment and monitors, such as indoor air quality, smoke alarms and more
  • More sales opportunities
  • Stable work environment for employees
  • Better customer retention
  • Company cash flow will be enhanced and more uniform
  • Better referral rates from customers
  • Satisfied customers are easier to work with

The service company will benefit from the arrangement also. Being in contact with customers on a continuous basis will allow the heating and air company to get to know the clients and understand their needs better.

Heating and Air Company Employees

Since the heating and air company will enter into agreements to create more work for their employees these workers will benefit also. With a stable work environment and plenty work available the company's employees will generally perform better and employee retention will be better.

Also, with more opportunities for sales and service the heating and air company will be able to hire more competent workers in all facets of its business. The customer will continue to get great service year after year.

It's a Win-Win Situation

A residential service agreement is a great deal for both the customer and the heating and air company. Both sides have to agree to certain conditions and both are protected by their contract. The customer knows he's going to get great service and the service company knows they will be operating in a much more stable business environment, helping with sales, service and better overall employee and company performance.

A heating and air service agreement is almost a must. For your security and peace of mind having this contract will insure you are taken care of by your HVAC service company. Both of you will come out on top in the arrangement.

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