We assume our teachers have them and we expect our doctors to have them, too.
If you've ever experienced the embarrassment of a dreadful haircut, you might ask for them from your next hair stylist.
And if you've ever been tossed around in the back seat of a taxi during an erratic drive through a strange city, you might look for them tethered to the visor.
There's no doubt that credentials – degrees, certifications and licenses – mean a great deal in our world. They provide assurance that the professional to whom we've turned for a service has met the presumably high standards of an accrediting entity following a process that usually involves study, training, testing and hands-on experience.
Experts In Your Home values education and training, and we ensure that our electricians – be they apprenctices or master electricians – can supply you with the credentials you may request before they even step foot through your door or begin to inspect an electrical problem in your home.
But Experts In Your Home has developed a culture that sets the expectations bar for electricians far above qualifications. We expect our electricians to conduct themselves as true professionals, give you unparalleled service and personify the character traits we value most:
- Honesty, ethics and integrity, which our electricians demonstrate by explaining the exact nature of your electrical project, the full scope of the work they will undertake and why it's necessary – nothing more. Our electricians are technicians, not sales people. Our customers never have to worry about “being sold” or “upsold” on a service they don't need.
- Listening and empathy, which means that our electricians anticipate and welcome questions and take the time to patiently hear them out before providing an explanation. They also know that electrical issues can sometimes trigger worry and anxiety and so do their best to calm our customers' fears.
- Communicating with and educating our customers about “best practices” and giving them the information they need to make their homes as safe and energy efficient as possible.
- Resourcefulness and problem solving, which goes to the heart of technical skill and experience. Not every electrical project is straightforward, and not every project unfolds as expected. Our Chico electricians expect the unexpected – and deftly deal with surprises.
- Tenacity, especially when an unexpected problem arises on the job or our electricians first must dismantle a shoddy electrical job undertaken by someone else. Our electricians stay with a job, no matter how complicated and unpredictable, until it's complete.
- Conscientiousness, which means more than technical skill; it means a determination to exceed customer expectations by paying attention to details. For example, Experts In Your Home electricians will never leave an electrical panel unmarked or walk away from an uninsulated outlet.
- Efficiency, which means that you can count on our electricians to complete a task within the time frame they forecast – and promptly inform you when they cannot. While they never rush – there are no shortcuts in electrical work – Experts In Your Home electricians know that your time is valuable and stay focused on the task in front of them.
- Dependability, which means that our electricians always do what they say they are going to do – and when they say they are going to do it.
- Decorum, which is a fancy way of saying we expect our electricians to be polite and well mannered at all times. They understand that as a guest in your home, they must “mind their manners,” from removing their shoes to asking permission before moving things around.
Never hesitate to ask our electricians to see proof of their credentials; you have a right to know if they're up to a job. But these character traits should do something more: engender your confidence and trust so that together, you and Experts In Your Home can develop a relationship that lasts a lifetime. If you need an electrician, give us a call or contact us online today and we will be happy to serve you.
Considering an electrical repair? For a list of electrical jobs that aren't safe to do yourself, download the free eBook below:
